Lola Blue Online Store — Terms of Use and Sale
Last updated: 30 June 2026
Article 1 – Purpose and Scope
1.1. These Terms of Use and Sale (hereinafter the “Terms”) govern access to, browsing and use of the website, as well as all transactions carried out through the online store at www.lolablue.gr (hereinafter the “Online Store” or “E-shop”).
1.2. The Online Store is owned and operated by:
ΧΑΡΙΔΗΜΟΣ ΜΑΚΡΥΓΙΑΝΝΑΚΗΣ Ι.Κ.Ε.
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General Commercial Registry (G.E.MI.) number: 151648727000
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Tax Identification Number (Α.Φ.Μ.): 801202863
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Tax Office: Heraklion
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Registered office: 3 Soulias Street, 71409 Heraklion, Crete, Greece
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Customer service telephone: +30 6947906566
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Email: lolablue.greece@gmail.com
1.3. Access to and use of the Online Store, as well as any purchase of products through it, is conditional upon the visitor’s or customer’s full and unconditional acceptance of these Terms.
1.4. If the user does not agree with all or part of these Terms, they must refrain from using the Online Store and placing orders for products.
1.5. These Terms apply to every sale of products through the Online Store to natural or legal persons, unless otherwise agreed in writing.
Article 2 – Legal Framework
2.1. The operation of the Online Store is governed, in particular, by:
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Greek Law 2251/1994 on consumer protection, as currently in force;
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the Greek Civil Code;
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Greek Law 4624/2019;
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Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR);
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Directive 2011/83/EU on consumer rights;
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Directive (EU) 2019/2161, known as the Omnibus Directive;
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Greek Presidential Decree 131/2003 on electronic commerce; and
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any other applicable Greek or European legislative or regulatory provision concerning distance contracts and electronic commerce.
Article 3 – Definitions
For the purposes of these Terms:
Company: ΧΑΡΙΔΗΜΟΣ ΜΑΚΡΥΓΙΑΝΝΑΚΗΣ Ι.Κ.Ε.
Online Store or E-shop: The website www.lolablue.gr through which sales are made.
User: Any natural or legal person who visits or uses the website.
Customer: A user who makes a purchase through the Online Store.
Consumer: Any natural person acting for purposes outside their trade, business or profession, in accordance with Greek Law 2251/1994.
Order: The customer’s electronic expression of intent to purchase products through the website.
Sales Contract: The contract concluded between the Company and the customer following the Company’s acceptance of the order.
Article 4 – Access to and Use of the Website
4.1. Access to the Online Store is provided solely for lawful use.
4.2. The user must use the website in accordance with applicable law, accepted standards of conduct and these Terms.
4.3. The following are prohibited, including but not limited to:
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compromising the security of the website;
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attempting unauthorised access to information systems;
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using automated tools or processes, including bots, crawlers and scripts, without prior written permission;
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transmitting malicious software; and
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any use that may adversely affect the proper operation of the Online Store.
4.4. The Company reserves the right to restrict or terminate access for any user who breaches these Terms or applicable law.
Article 5 – Product Information
5.1. The Company makes every reasonable effort to ensure that product information, descriptions, technical specifications and photographs are accurate, complete and up to date.
5.2. The products offered through the Online Store are handmade. Consequently, they may exhibit minor variations in dimensions, colour, texture or individual details compared with the photographs or between different pieces of the same design. These variations are a natural characteristic of handmade production and do not constitute a defect or a lack of an agreed characteristic.
5.3. The appearance of colours in photographs may vary depending on the user’s screen settings, brightness, resolution or device specifications. The Company is not liable for variations resulting from these factors.
5.4. The Company reserves the right to modify product characteristics, photographs, descriptions, packaging or other information at any time, without prior notice, provided that the essential nature or quality of the product is not affected.
Article 6 – Product Availability and Production
6.1. All products offered through the Online Store are handmade exclusively after the customer’s order has been confirmed.
6.2. The display of a product in the Online Store does not mean that it is immediately available from stock, nor does it create an obligation for the Company to dispatch it immediately.
6.3. The usual production time is three (3) to five (5) working days from confirmation of the order or, where payment is made by bank transfer, from confirmation that payment has been received in full.
6.4. The above production time is indicative and may change in the event of increased workload, shortages of raw materials, technical difficulties, holiday periods or force majeure events. In such cases, the Company will make every reasonable effort to inform the customer promptly.
6.5. Once production is complete, the product will be handed over to the delivery company as soon as possible, in accordance with the shipping procedure described in these Terms.
Article 7 – Formation of the Sales Contract
7.1. The presentation of products in the Online Store constitutes an invitation to users to submit an offer to purchase and does not constitute a binding offer by the Company.
7.2. The submission of an order by the customer constitutes an offer to enter into a sales contract.
7.3. After placing an order, the customer receives an automated email confirming receipt of the order only. This email does not constitute acceptance of the order.
7.4. The sales contract is formed only when the Company accepts the order and sends the customer a corresponding confirmation or, in any event, upon dispatch of the product.
7.5. The Company reserves the right not to accept or to cancel an order, including in the following cases:
a) an incorrect price displayed as a result of a technical or human error;
b) inability to obtain raw materials;
c) inability to complete production;
d) indications of fraud or use in bad faith;
e) inaccurate or incomplete contact or delivery details; or
f) force majeure events or circumstances that make fulfilment of the order impossible.
In such cases, any amounts paid by the customer will be refunded without undue delay.
Article 8 – Placing an Order
8.1. The customer selects the desired products and adds them to the online shopping basket.
8.2. Before submitting the order, the customer must carefully review the order details, including the products, quantities, shipping address, contact details and payment method.
8.3. By completing the order, the customer confirms that the information provided is true, accurate and complete.
8.4. The Company is not liable for delays, inability to deliver or additional charges resulting from incorrect or incomplete information provided by the customer.
Article 9 – Product Prices
9.1. All prices displayed in the Online Store are stated in euros (€) and include Value Added Tax (VAT) at the applicable rate, unless expressly stated otherwise.
9.2. The displayed prices do not include shipping costs or any additional charges, which are shown separately before the order is completed.
9.3. The Company reserves the right to change its product prices at any time without prior notice. Such changes do not affect orders that have already been accepted.
9.4. In the event of an obvious error in the displayed price of a product, the Company reserves the right to cancel the order, even if it has already been submitted. The Company will inform the customer and promptly refund any amount paid.
Article 10 – Payment Methods
10.1. Payment for orders is made using the available payment methods displayed in the Online Store at the time of submitting the order.
10.2. The available payment methods are:
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payment by debit or credit card,
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bank deposit or money transfer,
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payment by cash on delivery, upon delivery of the parcel.
10.3. The Company reserves the right to add, remove or modify the available payment methods at any time, without prior notice.
10.4. In case of payment by bank deposit or money transfer, the production of the products begins after confirmation of the credit of the total amount due to the Company's bank account.
10.5. In case of payment by bank deposit or money transfer, all bank charges, commissions, remittance costs, interbank transaction costs or any other related charges imposed by the credit institutions involved are borne exclusively by the customer. The Company should be credited with the total amount of the order, without any reduction due to bank charges.
10.6. In the event that the Company receives an amount less than the total price of the order due to withholding of bank charges or commissions, it reserves the right to suspend the execution of the order until the difference is fully paid by the customer.
10.7. In case of choosing payment by cash on delivery, the price is paid upon delivery of the product to the customer or to an authorized recipient, in accordance with the terms of the cooperating transport company.
10.8. The option of payment by cash on delivery is provided exclusively for shipments within the Greek Territory.
10.9. The Company reserves the right not to offer the option of payment by cash on delivery to specific orders, regions or customers, especially in cases of previous undelivered shipments, abuse of the service or other objectively justified reasons.
10.10. Any charge for using a specific payment method is notified to the customer before completing the order.
10.11. In the event of non-completion of payment, where required prior to shipment, within a reasonable period of time from the submission of the order, the Company reserves the right to cancel the order without further obligation to the customer.
Article 11 – Shipping and Delivery of Products
11.1. Shipments of products are made, at the time of writing these Terms, exclusively within the Greek Territory, through cooperating courier companies or parcel delivery services.
11.2. The Company cooperates, at the time of writing these Terms, with the companies Speedex and BOX NOW for the shipment of orders. The Company reserves the right to select, add or replace the cooperating transport companies at any time, without prior notice to the customer.
11.3. All products are handmade upon order confirmation. The usual production time is three (3) to five (5) working days from order confirmation or, where required, from payment confirmation.
11.4. After completion of production, the estimated delivery time from the cooperating transport company is two (2) to three (3) working days, depending on the destination and transport conditions.
11.5. The above production and delivery times are indicative and are calculated under normal operating conditions. They are not binding deadlines and may vary due to increased volume of orders, holiday periods, shortages of raw materials or other objective factors.
11.6. The Company makes every reasonable effort to prepare and ship orders in a timely manner. However, it is not responsible for delays in delivery due to circumstances beyond its reasonable control, such as, but not limited to, delays by cooperating transportation companies, extreme weather events, natural disasters, strikes, government measures, transportation network outages or other force majeure events.
11.7. After sending the order, the customer is informed about its shipment and, if provided by the cooperating transport company, receives the corresponding shipment number (tracking number), through which he can monitor its progress.
11.8. In the event of loss, damage or other problem during transportation, the Company cooperates with the cooperating transportation company to investigate the incident and serve the customer, in accordance with the provisions of applicable legislation.
11.9. The customer must check the external condition of the packaging upon receipt of the order. In case he finds obvious damage, tampering or other obvious alteration of the packaging, he must immediately inform both the cooperating transport company and the Company, in order to facilitate the investigation of the incident and the protection of his rights.
11.10. Shipping costs and any additional charges are displayed in detail to the customer before completing the order.
11.11. At the time of writing these Terms, shipping charges are as follows:
a) Shipping via Speedex: €5.50 for shipments within the Greek Territory.
b) Shipping via BOX NOW: €4.00 for shipments within the Greek Territory.
c) Cash on delivery service: €2.00, which is added to the shipping cost, where selected and available.
11.12. For orders with a total value of over €100.00, free shipping is provided , regardless of the selected shipping method. These orders also include the cash on delivery service at no additional charge, if selected by the customer and available.
11.13. The Company reserves the right to modify shipping costs, additional service charges, as well as the limit for providing free shipping at any time, without prior notice. The applicable charges and terms are communicated to the customer before the order is completed and apply exclusively to orders submitted after the relevant changes come into effect.
Article 12 – Right of Withdrawal
12.1. A customer who qualifies as a consumer has the right to withdraw from the sales contract without giving any reason within fourteen (14) calendar days from the day on which the customer, or a third party designated by the customer other than the carrier, takes physical possession of the products, in accordance with Greek Law 2251/1994, as currently in force.
12.2. To exercise the right of withdrawal, the customer must inform the Company in writing before the expiry of the above period by sending a statement to lolablue.greece@gmail.com or by any other clear means provided for under applicable law.
12.3. After exercising the right of withdrawal, the customer must return the product to the Company without undue delay and, in any event, within fourteen (14) calendar days from the date on which the customer communicates the decision to withdraw.
12.4. The customer shall bear the direct cost of returning the product, unless otherwise provided by applicable law.
12.5. The product must be returned in the condition in which it was received, without damage or alterations resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
12.6. The customer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning, in accordance with applicable law.
12.7. The Company reserves the right to withhold reimbursement until it has received the returned product or until the customer has provided evidence of having sent it back, whichever occurs first.
12.8. The Company will reimburse the customer for all payments received, including the original delivery costs, in accordance with applicable law, without undue delay and no later than fourteen (14) calendar days from the date on which it was informed of the customer’s decision to exercise the right of withdrawal, subject to paragraph 12.7.
12.9. The reimbursement will be made using the same means of payment as the customer used for the original transaction, unless the customer has expressly agreed otherwise and provided that the customer incurs no fees as a result.
Article 13 – Product Exchange Policy
13.1. In addition to the statutory right of withdrawal set out in the preceding Article, the Company offers customers the possibility of exchanging products purchased through the Online Store, subject to the terms of this Article.
13.2. A request for an exchange may be submitted within fourteen (14) calendar days from the date of receipt of the product, by email at lolablue.greece@gmail.com or by telephone on +30 6947906566.
13.3. For an exchange to be accepted, the product must be returned:
a) in its original condition;
b) unused and without signs of damage or alteration;
c) in its original packaging; and
d) accompanied by the retail sales receipt or other proof of purchase.
13.4. The Company reserves the right to refuse an exchange if, after inspecting the returned product, it determines that the conditions set out in the preceding paragraph have not been met.
13.5. The customer shall bear the cost of returning the product to the Company, as well as the cost of shipping the replacement product, unless the exchange is due to a proven defect or an error on the part of the Company.
13.6. Only one (1) exchange is permitted per product.
13.7. If the customer selects a product of higher value, the difference in price must be paid before the replacement product is dispatched.
13.8. If the customer selects a product of lower value, the difference will not be refunded in cash. Instead, the customer will receive store credit of equal value for a future purchase through the Online Store.
13.9. The replacement product will be dispatched after:
a) the Company has received and inspected the returned product;
b) any difference in price has been paid, where applicable; and
c) the relevant shipping costs have been paid, where applicable.
13.10. This Exchange Policy does not restrict or affect the consumer’s rights under applicable law concerning withdrawal, defects or the absence of an agreed characteristic of the product.
Article 14 – Defective Products and Lack of Agreed Properties
14.1. The Company is liable to the customer, in accordance with the provisions of applicable law, for any actual defect in the product or lack of an agreed property that exists at the time of delivery of the product.
14.2. In the event of receipt of a defective product or a product that does not meet the agreed properties, the customer must inform the Company without undue delay, by sending a relevant message to the email address lolablue.greece@gmail.com , accompanied by a description of the problem and, if possible, photographic material.
14.3. The Company, after evaluating the request, may, at its discretion and in accordance with the law, proceed to:
a) repair of the product, if possible,
b) replacement of the product with a similar or equivalent product,
c) reduction of the price, or
d) withdrawal from the contract and refund of the amount paid, if the problem cannot be remedied.
14.4. The choice of the remedy is made in accordance with the provisions of applicable legislation and taking into account the nature of the product and the possibility of repairing the defect.
14.5. The Company is not responsible for defects resulting from misuse of the product, negligence, improper maintenance, exposure to water, chemicals or other conditions that are not consistent with the product use and care instructions.
14.6. Natural wear and tear from the use of products, as well as minor deviations resulting from their handmade construction, are not considered defects, as long as they do not materially affect the functionality or basic nature of the product.
14.7. In any case, the examination of the product is carried out by the Company before any final decision, in order to determine the existence or non-existence of an actual defect at the time of delivery.
Article 15 – Limitation of Liability and Force Majeure
15.1. The Company is responsible to the customer exclusively for the proper execution of its obligations arising from this contract and applicable legislation.
15.2. The Company is not liable for any damage, direct or indirect, that may arise from delays or inability to execute the order, if these are due to force majeure events or circumstances beyond its control.
15.3. Force majeure events include, but are not limited to: natural disasters, fires, floods, earthquakes, extreme weather events, epidemics or pandemics, war, terrorist acts, strikes, government acts or restrictions, as well as any other event that could not have been foreseen or prevented by extreme diligence measures.
15.4. The Company is not responsible for delays or problems due to third-party service providers, such as, but not limited to, courier companies, banking institutions, electronic payment providers or technical hosting providers of the Online Store.
15.5. The Company makes every reasonable effort to ensure the smooth operation of the Online Store, however, it does not guarantee that access to it will be continuous, uninterrupted or without technical errors.
15.6. In any case, the Company's liability is limited to the value of each order and does not extend to any indirect damages, lost profits or moral damages, to the extent permitted by applicable law.
15.7. The application of these limitations of liability does not affect the mandatory rights of the consumer arising from applicable legislation.
Article 16 – Product Use and Care Instructions
16.1. The Company's products are handmade jewelry and require careful use and appropriate care in order to maintain their quality and appearance.
16.2. The customer must use the products according to their intended purpose and avoid exposing them to conditions that may cause wear or deterioration.
16.3 . For example, it is recommended to avoid contact of the products with:
a) water (sea, swimming pool, shower),
b) perfumes, cosmetics, hairspray or chemicals,
c) detergents or cleaning products,
d) heavy sweating or prolonged exposure to moisture.
16.4. It is recommended to store jewelry in a dry and protected environment, preferably in its original packaging, when not in use.
16.5. Natural oxidation, color change or gradual wear resulting from use and the passage of time is a normal characteristic of the materials and is not considered a defect of the product.
16.6 , The white or light-colored parts of products made of clay or similar materials are more sensitive and absorbent to external factors, such as moisture, oils, cosmetics, makeup, perfumes and other dyes or chemicals. As a result, they may show changes in their shade or surface during use, without this constituting a defect of the product, but a natural characteristic of the material. To maintain them in their original condition, it is recommended to gently clean them after each use with a little cotton and a two-component makeup remover, so that they maintain their pure white color.
16.7. The Company is not responsible for damage or alterations due to improper use, poor maintenance or exposure of the products to conditions that are not consistent with these instructions.
16.8 Compliance with the above instructions contributes significantly to maintaining the quality and durability of the products.
Article 17 – Intellectual Property and Content Protection
17.1. All content of the Online Store, including but not limited to jewelry designs, photographs, images, logos, texts, graphic elements, collection names and any other distinctive features, constitutes the intellectual and industrial property of the Company and is protected by the applicable provisions of Greek and European legislation.
17.2. It is expressly prohibited to copy, reproduce, republish, modify, distribute, commercially exploit or use the content of the Online Store in any way without the prior written permission of the Company.
17.3. The Company's jewelry designs are original creations and are protected as intellectual property. Any copying, imitation or reproduction thereof, either in its entirety or with variations, without the prior written consent of the Company, is prohibited and gives rise to any legal claim for compensation and the exercise of legal remedies.
17.4. The purchase of a product does not in any way imply the transfer of intellectual property rights over the design, aesthetics or creative elements of the product.
17.5. Any use of the Company's trademark, name or distinctive features without prior permission is expressly prohibited.
17.6. The Company reserves the right to take any legal measure to protect its intellectual and industrial property rights in the event of their violation.
Article 18 – Personal Data Protection (GDPR), Cookies and Data Security
18.1. The Company, under the name "Charidimos Makrygiannakis IKE", acts as the Controller of the personal data collected through the Online Store, in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR) and the applicable national and European legislation.
18.2. The collection and processing of personal data is limited to what is absolutely necessary for the execution of the order, the shipment of the products, the issuance of legal documents and customer service.
18.3. The data that may be collected includes, but is not limited to: name, shipping address, contact telephone number, email address, as well as payment details, to the extent necessary to complete the transaction through the respective payment providers.
18.4. The Company does not store or have access to full payment card details, which are managed exclusively by the respective licensed payment service providers.
18.5. Personal data is only transmitted to third-party partners to the extent strictly necessary for the execution of the order, such as, for example, courier companies and payment service providers.
18.6. The Company takes all appropriate technical and organizational measures to secure data and prevent unauthorized access, loss or alteration.
18.7. Personal data is retained for the period required by tax and commercial legislation and is then deleted or anonymized, unless longer retention is required by law.
18.8. The customer has the rights provided for by the GDPR, such as the right of access, rectification, deletion, restriction of processing and objection, which he can exercise by contacting the Company's email: lolablue.greece@gmail.com .
18.9. The Online Store uses cookies and similar technologies for its proper functioning, improving the user experience, statistical traffic analysis and, where applicable, displaying personalized content.
18.10. The user is informed upon entering the Online Store about the use of cookies and has the option to accept or reject non-essential cookies, in accordance with applicable legislation.
18.11. Detailed information regarding cookies, their use and their management capabilities are provided in the Online Store's Cookies Policy, where available.
18.12. The Company takes all appropriate technical and organizational measures to protect personal data and its systems from unauthorized access, loss, alteration or destruction.
18.13. The Company is not liable for any damage that may arise from illegal actions of third parties, such as, but not limited to, cyberattacks, malware, unauthorized access or other forms of digital infringement, provided that the appropriate security measures have been taken in accordance with applicable technical and organizational standards and without prejudice to the obligations arising from applicable legislation.
18.14. The Company is not liable for security breaches, data loss or damages resulting from actions or omissions of third party service providers, such as, but not limited to, hosting providers, e-commerce platforms, payment services and courier companies.
18.15. The Company is not liable for damages resulting from cyberattacks or technical breaches of third-party systems, provided that it has demonstrated the required diligence in selecting partners who apply modern information security standards.
18.16. These provisions do not limit or exclude the Company's obligations arising from the General Data Protection Regulation (GDPR) and applicable legislation.
Article 19 – Applicable Law and Jurisdiction
19.1. These Terms of Use and any contract for the sale of products through the Online Store are governed by and interpreted in accordance with Greek Law and the law of the European Union, where applicable.
19.2. For any dispute that may arise from or in relation to this contract and the provision of services by the Company, the Courts of Heraklion, Crete are competent, unless otherwise specified by mandatory provisions of the applicable consumer protection legislation.
19.3. The Company and the customer make every effort to resolve any disputes out of court. In the event of consumer disputes, the customer may contact competent alternative dispute resolution bodies (ADR) or the European Union's online dispute resolution platform (ODR), if available and applicable.
19.4. The possible invalidity or unenforceability of any provision of these terms and conditions does not affect the validity of the remaining provisions, which remain in full force and effect.